Privacy Policy

1. Information We Collect

When you use TheDocMaker, we may collect and process:

• Uploaded PDF files submitted for conversion
• Document metadata such as page count, file name, processing timestamps, and conversion status
• Technical usage information such as IP address, browser type, and device information
• Payment-related information handled through third-party payment providers

We do not intentionally collect unnecessary sensitive personal data.

2. How We Use Your Data

We use the information we process to:

• Upload, analyze, OCR-process, and convert your PDF files into editable Word documents
• Calculate applicable pricing based on page count and enforce service limits
• Process payments through secure third-party payment providers
• Improve service quality, performance, reliability, and fraud prevention
• Monitor errors, abuse, misuse, or suspicious activity

3. File Storage and Retention

Uploaded files and generated output files are stored temporarily in order to complete the conversion process and deliver the result to you.

• Files are not intended to be stored permanently
• Files may be deleted automatically after processing or after a limited retention period
• Temporary metadata and processing status records may also be removed automatically

We reserve the right to retain limited technical logs when necessary for security, debugging, or legal compliance.

4. OCR and Third-Party Processing

To provide document conversion services, we may use third-party infrastructure and APIs, including cloud storage and OCR providers. Your uploaded document may be transmitted to those providers strictly for the purpose of processing and conversion.

These providers may process your data according to their own policies and applicable laws.

5. Payments

Payments are processed by third-party payment providers such as Ziina. We do not store your full payment card details or other complete financial credentials on our servers.

We may retain limited payment references such as payment intent identifiers, payment status, pricing tier, and transaction timestamps in order to confirm access and prevent abuse.

6. Data Security

We implement reasonable technical and organizational safeguards intended to protect your data, including:

• HTTPS encryption where supported
• Restricted server access
• Temporary file handling and automated cleanup mechanisms
• Use of established cloud and payment providers

However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request information about how your data is used
• Request deletion of temporary data where applicable
• Contact us regarding privacy concerns or processing questions

8. Children’s Privacy

Our service is not directed to children under the age of 13, and we do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we may revise the "Last updated" date at the top of this page.

10. Contact

If you have questions about this Privacy Policy or your data, you can contact us at:

[YOUR EMAIL HERE]